You may request a return or exchange within 7 days of receiving your order, provided:

• The item is in its original condition
• The item is unworn, unused, and unaltered
• All original packaging, tags, and certificates (if applicable) are included
• You provide a valid proof of purchase

The following items are final sale and not eligible for return or exchange unless they arrive damaged or defective:

• Custom or personalized orders
• Gift cards or store credit
• Items marked as Final Sale

To initiate a return or exchange:

• Email sales@thedresscompany.com within 7 days of receiving your item
• Include your order number, item(s) for return, and reason for return
• Wait for our approval and instructions before shipping anything back
• For exchanges, indicate the desired replacement item

• Customers are responsible for return shipping unless the item is defective or incorrect
• We recommend using a trackable, insured shipping service
• The Dress Company is not responsible for items lost or damaged in return transit

Once your return is received and inspected, we will notify you of the approval status. If approved:

• A refund will be issued to your original payment method
• Refunds are typically processed within 7–10 business days
• Shipping charges are non-refundable, except in cases of error or defect

Exchanges are subject to stock availability. If your requested item is not available, we will offer:

• A refund
• Store credit
• A suitable alternative (at your discretion)

• Contact us within 7 days of delivery
• Include photos and a description of the issue
• We will cover return shipping and offer a replacement, repair, or full refund

Items received as a gift may be eligible for exchange or store credit only. The request must be initiated by the original purchaser or verified with a gift receipt.

The Dress Company
📩 sales@thedresscompany.com