Frequently Asked Questions

How can I track my order? +

A tracking number will be provided by email. You can use this tracking number to follow your order by contacting our customer care team between 8:00 AM – 8:00 PM.

📞 +971 4 393 4143
📩 sales@thedresscompany.com

What is the Return Policy? +

We offer a 7-day returns policy. Items must be unworn or unused and in fully re-saleable condition, in their original packaging with tags attached.

We also offer exchanges or store credit for use on the site.

Certain items cannot be returned, including:

  • Personalized items
  • Toiletries
  • Refurbished items
What forms of payment do you accept? +

The Dress Company accepts the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express, Discover, and JCB
  • 3rd Party Payments: Tabby, Tamara, Google Pay, Apple Pay, and Cash on Delivery (UAE only)
  • Other: Gift certificates, gift cards, and loyalty rewards

Payment options may vary depending on your location and order amount.

When will my card be charged? +

An authorization charge is made when your order is placed. The final charge is completed once your order is shipped.

Is it safe to use my credit card on your site? +

Yes, credit cards are a secure payment method for online shopping. The Dress Company uses security measures and fraud monitoring systems to ensure your information remains safe.